Summary/Objective:
The Program Manager at PSI is the primary customer service advocate and champion and ensures the customer has a world-class experience.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Takes ownership of the customer experience, timeline, and deliverables and ensures all members of the organization support the customer, project, and PSI objectives.
Remain engaged in all aspects of the project from the initial award through and including the safe launch period.
Leads cross-functional team and facilitates the APQP process.
Facilitates cross-functional tool design reviews and design approval from the Director of Tooling
Deliver turnkey tooling, systems, and production processes to the operations team ensuring all functional and dimensional issues are resolved prior to SOP.
Ensures cost objectives are met (BOM cost, tooling, engineering, and ECO budgets, etc.)
Provide timeline updates to the customer as needed but at a minimum of every two weeks in a Gantt chart format.
Is encouraged to be an active participant in all tool samplings, and must attend all in-house T0 tool samplings.
Observe runoff of overseas tooling before approving tool shipment.
Travel as needed to support customer needs and visit tooling and other suppliers to ensure the quality of tool construction and that customer timelines and project objectives are met.
Provides customer support for any issues related to the assigned program(s).
Continues to be a technical resource supporting the project until the end of production.
When necessary, escalate within the organization to ensure customer and project objectives are met.
Manage ECOs for assigned projects and accounts.
Technical resource supporting new business quoting activities
Present quotes to customers for house accounts
Participate in customer Quarterly Business Reviews
Understand and promote the use of new technologies affecting our industry
Always promote PSI as a world-class injection molding source
Qualifications:
Education and experience are required for the role.
Must be PMP or PgMP certified
Bachelor's degree in engineering (preferred), manufacturing engineering, or business or technical equivalent.
Experience managing projects that involve injection-molded plastics is preferred.
Experience launching new programs with Tier I automotive suppliers or automotive customers is a plus.
A tooling background would be a definite plus.
Experience with 3D CAD modeling software and mold flow software is a plus.
