Ad Sales Customer Success Manager
Location: Chicago, IL
Schedule: Hybrid 2 days onsite
Rate: $55.00 - $65.00/hr
Responsibilities:
- Build the relationships that help grow our business in existing markets and beyond
- Sell creative solutions to our clients and partners
- Expert knowledge of ad products, sales channels and the industry
- Support the sales cycle from RFP submission to campaign optimization, upselling and wrap up
- Provide proactive consultative client service with a focus on both protecting and growing revenue
- Strategic planning, consultative selling, project management and data led storytelling
- Anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
- Build deep client relationships to deliver best-in-class customer service to advertisers and agency partners.
- Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle.
- Own the RFP response and media planning strategy across all buying channels.
- Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
- Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
- Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
- Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
- Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
- Serve as the product expert by educating clients and their agencies on new and existing products, as well as advising on best practices and bespoke campaign optimizations.
- Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
- Own the post-campaign analysis with learnings and recommendations to drive repeat business.
- Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
Qualifications:
- Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
- +3 years’ experience in digital media, planning and/or buying.
- Strong industry knowledge and a desire to grow within the digital media industry.
- Strong understanding of advertising performance metrics and the advertising ecosystem.
- A reputation of providing world class customer service.
- The ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
- The ability to craft impactful sales rationale stories by using data and research.
- Highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
- The ability to work effectively with cross-functional teams and all levels of management (internally and externally).
- You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
- Possess strong presentation and communication skills.
- Excellent dexterity in excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
