Title - Technical Support Representative
Location – Remote - Eastern Zone
Overview
Provides front-line customer service support via phone to all Zebras internal and external customers. Zebra Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Responsibilities: Technical Support
No medical billing, etc. Those with technical background will be considered first.
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information/requests into departments database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives Qualifications
- HS Diploma and College background required.
- Light IT background preferred.
- Prior customer service experience a must.
- Excellent communications skills.
- Computer literate; exposure to Windows environment.
- Worked remote previously preferred
- Spanish speaking needed
- Flexible availability (especially weekends)
