Job Title: Customer Service Agents – multiple openings
Type: Contract to Hire
Contract Duration: 3 months
Location: Salem, NH (100% onsite)
This is a three month contract to hire role...
Any type of customer service experience is ideal... call centers, retail, restaurants, banks... any customer interaction is acceptable!
Shifts:
Salem, NH - 8:30a-5:00p and 11:30a-8:00p - primary openings for 8:30a -5:00p
Pay Rate:
$16/hour – 3 years of customer service experience
$15/hour – less than 3 years of customer service experience
Bonus Potential – see below
Interview Process:
3 step process - Phone Interview, Assessment Test, On-Site Interview
Training:
First two weeks will be onsite training in the call center.
Position Summary:
The Customer Service Agent (CSA), General I interact with our clients’ customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
Bonus/Benefits Programs
- Earn $1,000 Welcome Bonus just for completing training!
- Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision, and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Excellent Employee Referral program – make an extra $1,500 referring great people!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
- Paid Holidays including your Birthday off and a Floating Summer Holiday!
Essential Functions:
- Maintains a professional and customer-friendly manner with each account.
- Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
- Follows the appropriate scripts when handling both inbound and outbound calls.
- Negotiates payment plans and settlements with consumers based on the clients’ parameters.
- Identifies disputes and ensures proper resolution.
- Updates client information in a timely and accurate manner.
- Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
- Executes verbal and written directions from supervisors and managers.
- Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
- Participates in various problem-solving and decision-making activities, as required.
- Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e., typing/keyboarding).
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
Qualifications:
- Prefer one or more years of customer service experience, ideally in the collections industry.
- Strong interpersonal and verbal communication skills.
- Moderate typing skills (35 wpm).
- Basic math and writing skills.
- Bilingual/multilingual language skills desirable.
- Successful completion of a company-sponsored two-week training program.
- Must successfully pass background check required to obtain MN Debt Collector license.
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
Educational Requirements:
- High School diploma (GED acceptable) required.
