LHH Recruitment Solutions is seeking a qualified Banking Operations Support Specialist for a 12-month contract (with potential extension) for a globally recognized banking client in Pennington, NJ. Please continue reading and apply if interested!
Must-Haves:
- Proficiency in Excel (sorting, filtering, SUM function)
- Self-motivated and proactive
- Strong administrative and customer service experience
Nice to Have:
- Previous operational or administrative experience in a bank.
Responsibilities:
- Process undelivered debit cards, tracking data in Excel
- Resolve complex client problems and escalated issues
- Ensure customer inquiries and complaints are resolved within guidelines and SLAs
- Stay updated on new product developments and process enhancements
- Assist with regulatory and audit assessments
- Provide efficient, courteous service to internal associates and external clients
- Track and report Siebel case metrics, liaise with business partners and vendors
- Perform vendor oversight to ensure SLA compliance
- Handle operational functions such as response/research, account maintenance, and inquiry resolution
- Assist team members as needed
- Support billing reconciliation for 40+ clients, including aged receivable tracking
- Ensure quality assurance and tracking for fulfillment mailings
- Assist with special projects and provide back-up operational support for various HBS processes
Pay: $21-22/hr
Location: onsite in Pennington, NJ