Position General Summary:
Industrial Process Engineer is responsible for all aspects related to process and quality pertaining to PERC/Mulcare products and services. They work closely with a team centered around product development and improvement with the customer in mind. The team may consist of engineering, manufacturing and sales that help manage quality control and quality assurance to maximize the customer market of PERC and Mulcare products.
Primary Responsibilities
Assist with the quality standards of new and existing product development
Set guidelines on what needs to be checked for incoming and outgoing products
Update the Quality Management System (QMS) with incidents, fixes, and improvements
Proper documentation of all PERC OEM products
Develop procedures for OEM product builds and field service work
Determine quality metrics for all manufacturing procedures
Monitor the production cycle and perform regular tests to identify potential malfunctions as early as possible
Inspect products for defects and durability
Communication with the manufacturer regarding technical issues
Perform root cause analysis
Prepare reports on malfunctions and corrective actions
Attend factory and field training as required to grow knowledge.
Assist with documenting support issues, tracking, and supporting products as required to track trends
Competencies
Technical aptitude
Strong knowledge of relevant software, quality assurance methods, and quality manufacturing process
Detail oriented
Must be organized with good time management skills
Possess proven analytical & problem-solving skills
Customer service focus
Strong interpersonal skills, both verbal and written
Ability to work on multiple projects at once
