Position Overview:
The General Manager will be responsible for the overall management of the Family Entertainment Center, including staff leadership, operational oversight, financial performance, and customer service excellence. This position requires a dynamic leader with experience in hospitality, retail, or entertainment venues. The General Manager will work to optimize revenue, ensure safety, and create a welcoming and enjoyable environment for guests.
Key Responsibilities:
- Operations Management: Oversee all daily operations of the entertainment center, ensuring that all activities and attractions run smoothly, safely, and efficiently.
- Team Leadership: Recruit, train, and manage a team of staff, including supervisors, customer service representatives, and attraction operators. Foster a positive and collaborative work environment with a focus on excellent guest service.
- Customer Service Excellence: Ensure that all guests receive outstanding service and have a positive experience. Address guest inquiries, concerns, and feedback promptly and professionally.
- Attraction Management: Ensure that all equipment and attractions are properly maintained, safe, and operational. Coordinate with maintenance teams and vendors for repairs and upkeep as needed.
- Financial Management: Develop and manage the center’s budget, including revenue forecasting, cost control, and profit optimization. Monitor financial performance and implement strategies to achieve financial goals.
- Sales and Marketing Support: Collaborate with the marketing team to promote special events, group sales, and promotional activities. Assist in developing strategies to drive foot traffic and increase repeat business.
- Event Coordination: Oversee the planning and execution of special events, birthday parties, and group bookings. Ensure that events are well-coordinated, and that guests have a memorable experience.
- Safety and Compliance: Ensure that all activities comply with health and safety regulations. Implement and enforce safety protocols for guests and staff, including first aid and emergency procedures.
- Inventory and Vendor Management: Oversee inventory management for concessions, retail, and arcade areas, ensuring adequate stock levels and timely reordering. Manage relationships with vendors and suppliers.
- Performance Tracking: Monitor key performance indicators (KPIs) related to attendance, revenue, and guest satisfaction. Use data-driven insights to make operational improvements.
- Community Engagement: Build relationships with local community organizations, schools, and businesses to foster partnerships, sponsorships, and community events.
Qualifications:
- Bachelor’s degree in Business Management, Hospitality, Recreation, or a related field; or equivalent work experience.
- Minimum of 5 years of experience in management roles within the entertainment, hospitality, or retail sectors.
- Proven leadership experience with the ability to motivate and manage a diverse team in a fast-paced environment.
- Strong customer service and interpersonal skills, with a passion for creating positive guest experiences.
- Excellent problem-solving and decision-making abilities, with a focus on safety, efficiency, and guest satisfaction.
- Financial acumen with experience managing budgets, controlling costs, and maximizing profitability.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
- Proficient in using management software, point-of-sale (POS) systems, and other relevant technologies.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, to accommodate the center’s peak hours of operation.
- Knowledge of safety regulations and best practices in entertainment and recreational environments.
