We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Home Delivery Floor Manager.
As a Floor Manager, you're responsible for managing daily operations of a Distribution Center to maximize productivity and meet daily operational goals.
This is an on-site position based out of our Cranbury Distribution Center.
A day in the life as a Home Delivery Floor Manager
- Lead all aspects of performance and development of Home Delivery associates (and Store Delivery Drivers as applicable) to maximize performance, ensure open communication and collaboration, and encourage professional development.
- Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL
- Manage returns in compliance with company standards; to include second quality returns being sent back to the DCs
- Oversee inventory management to ensure proper care of customer orders, inventory accuracy and inventory adjustments
- Implement and monitor company home delivery service standards; hold carriers accountable and take action to resolve issues and/or replace with qualified carrier
- Analyze and review performance with 3PL monthly; identify opportunities and drive timely results
- Interview and qualify carriers based on furniture/delivery skills, service expectations and cost. Approve local billing for weekly charges and accessorial spending.
- Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting
- Communicate 3PL performance, customer service results and improvement plans to 3PL leadership, Field Home Delivery Leadership, and Store senior leadership on a weekly basis
- Manage and execute the monthly budget/P&L and PM expectations with weekly reporting on progress.
What you'll bring to the table
- Strong knowledge of Warehouse Management System
- Computer skills, proficiency with Google applications, MS Word & Excel
- Strong time management, organizational, planning skills
- Strong interpersonal and relationship building skills
- Ability to work in a fast paced environment
- Ability to work effectively with individuals from diverse communities and cultures
We'd love to hear from you if you have
- Minimum 5 years experience in Home Delivery
- Minimum 3 years management experience in Distribution Center or Home Delivery
- Associate's Degree in related field preferred
