STAK Ventures is seeking a dynamic and experienced General Manager to lead our Office & Coworking division. This role is pivotal in driving the strategic direction and operational excellence of our Stak Site and office tower campus in downtown Oakland, CA, which encompass both flex and traditional office spaces. The ideal candidate will have a hospitality mindset, be detail-oriented, and demonstrate proven leadership in community building, with a deep understanding of technology's role in enhancing operations. This is a unique opportunity to take ownership of a mission-driven business with the full backing and expertise of STAK corporate, with significant growth potential. This role requires the individual to live on-site at 1900 Broadway and manage the office and Stak operations at our first Stak Site at 1900 Broadway in Oakland.
Sales & Operations
- Oversee daily operations of Stak’s traditional office, event and coworking spaces.
- Drive sales of memberships, offices, event space, meeting rooms, and lead traditional corporate leases. Collaborate with the broker community to optimize leasing strategies.
- Build and lead a sales team actively selling packages for conferences, events, office, entertainment, sponsorship, leasing, and memberships.
- Lead all marketing, digital/internet marketing and in-app activities for the Office and Co-working.
- Monitor and maximize the sales pipeline.
- Strategize for maximum occupancy and set sales goals.
- Create and provide exceptional concierge customer service. Conduct tours and manage follow-ups through the CRM system. Respond to incoming emails and in-person inquiries promptly.
- Master and utilize coworking software systems.
- Ensure a clean, welcoming, and professional workspace.
- Analyze space utilization trends and adjust strategies accordingly.
- Drive insights from the team to influence mobile app innovation and assist the software engineering team in building new features across our ecosystem.
- Work with our software team to Integrate AI and other technologies to improve operational efficiency and member experience.
- Generate relationships that will serve the tech community, particularly big tech, AI, venture capital, and their portfolio companies in the Bay Area.
- Monitor website and social media effectiveness as sales/marketing tools.
- Collaborate with Property staff to maintain brand consistency online.
Community Building & Hospitality:
- Foster a thriving community of members and guests.
- Develop relationships with members, addressing and prioritizing their needs.
- Facilitate connections among members and organize relevant introductions.
- Plan and host events to enhance community interaction.
- Lead all community building and hospitality initiatives.
- Leverage social media (Instagram, Facebook, LinkedIn, Twitter) to scale community engagement.
Finance & Reporting:
- Produce comprehensive weekly and monthly reports covering: (1) Sales of desks, offices, and meeting rooms, (2) Occupancy rates, (3) Financial performance for the accounting team, (4) Membership growth trends, (5) Customer feedback and improvement analysis, and (6) Technology updates and troubleshooting.
Personnel Management:
- Build, lead, and develop a team to achieve community, sales, and facility goals.
- Oversee professional development of team members.
- Conduct regular team meetings to align on key initiatives and performance goals.
- Hold weekly one-on-one meetings to review individual tasks and progress.
- Lead performance reviews to ensure continuous improvement and excellence.
Qualifications:
- Bachelor’s degree in a related field.
- 4-6 years of increasing responsibility in coworking or hospitality management.
- Proven experience with AI or other technologies to improve operations.
- Willing to live and work on-site at the 1900 Broadway Stak Site: https://live1900.com
- Entrepreneurial background with a history of successful ventures.
- Superior working knowledge of big tech, AI, venture capital industries, their HR and space needs.
- Ability to sell Stak's offerings directly to the target market.
- Empathetic, extroverted, and skilled at working with people.
- Highly organized with strong attention to detail.
- Self-motivated, team-oriented, and professionally sharp.
- Proficient in Microsoft Office Suite.
- Passionate about the Bay Area and its entrepreneurial community.
- Preferred experience in hospitality, operations management, and customer service.
- Preferred experience working for brokers, real estate developers, or internally at Big Tech or VC on workplace initiatives.
- Legally authorized to work in California.
What We Offer: “Full Stack” Comp Package
- Competitive Salary with performance-based incentives.
- On-site housing at 1900 Broadway in Oakland as part of the compensation package.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to be at the forefront of an industry revolution.
**Application Instructions**
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Stak Ventures. Your resume and cover letter must be submitted in a PDF format.
About Stak Ventures
Stak Ventures is on a mission to revolutionize the $17 trillion commercial real estate industry with the first true 'full stack' real estate ecosystem. We seamlessly integrate luxury living, HQ-quality workspace, resort-style amenities, and a private car share fleet through our innovative mobile app. Our members enjoy a premium lifestyle at 30% less than market rate, making Stak Ventures the ultimate choice for employers looking to attract top talent with our amenity-rich, campus-in-a-tower environment.
Stak Ventures is an affiliate of Behring Capital LLC (Behring), a privately owned, vertically integrated real estate development and private equity platform located in the San Francisco Bay Area. With over a 60-year family history of development and successful investment, Behring’s “Full-Stack” integrated real estate platform improves the way we develop, design, build, finance and use space. The result is higher quality, lower cost and more value delivered straight to investors. Behring has over $15B of real estate experience, over $300M in Assets Under Management, and over 400 institutions and high net worth individual investors in more than 32 Different Countries. We were founded in 2013 and have sponsored 7 investment funds.
Why Join Us
At Stak Ventures, we’re not just disrupting the norms of real estate; we’re democratizing access to a luxury LIVE-WORK-PLAY-GO lifestyle. Our innovative approach offers unparalleled luxury and convenience, backed by a robust rewards and compensation program. Be part of a dynamic team that’s redefining urban living for residents, companies, and employees alike. Join us in creating a luxury lifestyle that’s accessible, efficient, and community-driven.
Equal Opportunity Employer: Behring Capital and Stak Ventures are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
