Your Role
The People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application security, regulatory compliance, and end-user support. The People and Engagement Technology, Consultant will report to the Sr Manager, People and Engagement Technology. In this role, you will be a lead in business process, systems, and technology planning and delivery for HR. You will consult with business leaders on process definition, improvement, systems, performance and best practices and facilitate and lead requirements gathering and ServiceNow HR Service Delivery implementation projects.
Your Work
In this role, you will:
- Plan and establish goals and objectives for the department or in partnership with the department lead
- Develop and evaluate new product concepts, designs, and/or enhancements to existing product design that reflect business and user needs
- Provide ServiceNow functional/technical expertise by acting as subject matter expert and leading the company through the entire cloud application services implementation lifecycle of HR Service Delivery
- Partner with business stakeholders and lead through influence to conduct strategic planning and create product roadmap. Define and drive product vision, roadmap, prioritization, and plan functionality
- Communicate with and influence senior leadership regarding matters of significant importance like solution design and prioritization of backlog
- Manage and execute product roadmap to keep it on-track and under budget. Review backlog, risk, and issue areas, and proactively plan mitigation
- Lead business stakeholder discussions for planning - provide feasibility, effort and capacity needs and proactively raise risks for any potential impacts
- Manage product lifecycle, from strategic planning to tactical activities, specifying requirements for current and future products
- Manage product backlog and coordinate to plan product release schedule ensuring successful delivery by P&E Teach and IT teams
- Conduct research and develop a strong understanding of the business' needs, new technologies, technology trends and competitors
- Invest in product process improvements, utilizing data and organizational strategies to foster and influence change
- Develop product documents and mockups to clearly illustrate product ideas and concepts
- Lead, direct and review the work of a small to mid-size technology team who exercise latitude and independence in their assignments ensuring successful service delivery to COEs at the appropriate support levels
- Build and grow a high performing team; support team through encouragement and by example
- Build credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passion
- Participate in the development of solution architectures, roadmaps, and system transition plans, applications, data, integration, and/or infrastructure architecture
- Manage activities such as systems design and analysis, applications and systems management and operations
Qualifications
Your Knowledge and Experience
- Requires a college degree or equivalent experience and minimum 7 years prior relevant experience
- Requires 3+ years of HR Technology development, configuration, and optimizing experience
- Experience with ServiceNow HR Service Delivery strongly preferred
- Requires understanding of Human Resources functions and business processes
- Experience leading large, enterprise-wide products and system implementations preferred
- Ability to apply Agile methodology
- Experience with building high performing teams by providing guidance, coaching, and training to team members
- Excellent verbal / written communication, collaboration, analytical and presentation skills
Pay Range:
The pay range for this role is: $ 109120.00 to $ 163680.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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About Blue Shield
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
- Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
- Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
