Job Summary:
Our client is seeking a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background to join their hybrid team! This position is located in Tempe, Arizona.
Duties:
- Research and propose possible solutions, and write reports to support findings
- Responsible for answering Problem Management RFIs (Requests for Intelligence)
- Articulate the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
- Help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas
- Utilize the monthly reports to identify business areas in need of improvement
- Create ad hoc reports to demonstrate theory, risks, and findings
- Build and maintain relationships with key stakeholders
- Identify innovative ways to increase IT Availability and Stability
- Create monthly metric and performance reports
- Communicate ideas and viewpoints to executives and senior management
- Act as a liaison between business and IT groups
Desired Skills/Experience:
- Bachelor’s degree in business, accounting, IT or any related field
- 7+ years of Business Analyst experience
- 3+ years of Incident Management experience
- 3+ years of Problem Management experience
- Excellent communication skills
- Knowledge of ServiceNow reports/reporting
- Proficiency in Microsoft Office such as Word, Excel, and PowerPoint
- Knowledge of Microsoft Visio and Access is advantageous
- Handle multiple projects in a fast-paced environment
- Problem-solving and analytical skills
- ITIL Certified would be a plus
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
