JOB TITLE: Network Operations Analyst
LOCATION: O'Fallon, MO
INDUSTRY: Financial Services
JOB TYPE: W2 Contract
Duration: 12+ Months
Shift:
- 6pm-6am, Wednesday-Friday & every other Saturday
OR
- 6pm-6am, Sunday-Tuesday & every other Saturday
- Location: O’Fallon, Missouri (Main Campus)
Overview
- Monitors the Client's networking environments to ensure a consistently high level of service at all times to meet established SLA's
- Troubleshoots and resolves issues
Responsibilities:
- Provides routine technical support and maintenance for Client’s operations environment with an emphasis on networking technologies
- Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols
- Monitors and takes calls for problems, taking corrective actions to minimize customer impact
- Creates and updates internal tickets to document monitoring and recovery steps for the Client's Operations Command Center
- Recommends areas for network enhancements and assists with implementing basic changes within the network environment
- Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities.
- Performs projects and contributes to procedures, to ensure operational readiness for OCC employees
Experience:
- Experience providing routine to moderately complex technical support and maintenance for networking technologies within the operations environment
- Successfully interacts with customers, demonstrating an understanding of customer problems and experiences
- Experience recommending basic areas for network enhancements for operational and financial value and supporting the implementation of improvements
- Participates in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets
Job Overview:
- Provide technical support for Client’s operations environment. Analyze information to determine Client's performance and areas of improvement. Test and verify the Client's infrastructure to ensure it meets specifications and requirements
Major Accountabilities:
- Monitor and take corrective action for problems while minimizing customer impact.
- Create and/or update internal tickets to document monitoring and recovery steps.
- Perform routine maintenance procedures as required by policy or procedure.
- Maintain metrics as defined by management.
Education:
- Bachelor’s degree or equivalent experience
