Who We Are
Standard International is the company behind The Standard, Bunkhouse Group, and The Peri Hotel, with offices in New York, Bangkok, London, and Austin. The company has 19 hotels and food + beverage properties open with more to come. Standard International is at the forefront of immersive experience creation at its properties and technology-driven innovation in the industry, including its spontaneous booking application, One Night Standard.
The Purpose of the Role
This Office Manager + Reception is responsible for overseeing the reception desk duties and managing various aspects of the office including, but not limited to, maintaining conference room schedules, coordinating maintenance and cleaners, maintaining stocks and inventory of office supplies, F&B needs, office communications, IT set up and access cards, office events, and deliveries. Additional tasks as assigned.
The Duties and Responsibilities
Office Presence
- Present in the office Monday through Friday weekly promptly from 9 am- 5:30 pm (with exception of holidays, office closures, etc.).
- Covering Desk/phone and maintaining Lobby Presence.
- Answering phone and communicating approved company messaging when required.
- Alerting employees via email of any message left for them via the main phone line.
- Deliveries- being present to accept, confirm + sign, and distribute.
- Coordinating outgoing packages and messenger/courier service, preparing FedEx labels/ packages.
- Organize and distribute mail daily, alert employees who are offsite of mail they have received.
- Greeting and identifying all visitors, ensuring no one enters the office who is not scheduled to be there.
- Providing any necessary information to SIM employees upon arrival.
Office Meeting Rooms
- Ownership of SIM Meetings Calendar- keeping track of all conference room reservations, availability, etc. accepting requests and confirming spaces based on prioritization of meeting importance, needs of employees, and room capacity.
- Ensuring meeting rooms are clean and fully stocked at all times.
- Preparation for external meetings (setting water, coffee, etc. before meetings, taking coffee orders if applicable for VIP guests) and removal of items following meetings to restore the room.
- Ordering and overseeing delivery and set up of any meeting-related refreshments/ food/ supplies.
Office Cleaning
- Consulting with Cleaning Crew on regular basis, taking ownership of scheduling onboarding, discussing needs, serve as a line of communication to and from cleaners.
- Overseeing the performance of cleaning staff- collecting and communicating any complaints or concerns from employees.
- Communicating on cleaning supplies and equipment, obtaining approval, ordering, and overseeing installation (if applicable).
Office Maintenance
- Oversee continued maintenance of printers, kitchen appliances, electronics, office plants, etc.
- Coordinating, obtaining approval, and scheduling any repair work- (engineering, plumbing, air conditioning, extermination, etc.) as needed.
- Identify the need for repairs/maintenance through continued observation/ communication with employees.
- Assist with any office/desk moves, office renovation preparation, etc., consult on seating chart changes, and work with IT and HR regarding office preparation for employee onboarding.
- Ensure office spaces (closets, cabinets, supply room, and storage room) are maintained in a clean and organized fashion at all times.
- Act as a resource to cleaners/maintenance/ employees regarding location, supply, and access to all items and supplies.
Office Supplies
- Ownership of cleaning and office supplies - taking inventory, assessing needs, communicating with employees and cleaning crew, obtaining approval, ordering, expenses, stocking supplies and paper goods, etc. on a weekly/monthly basis as needed.
- Overseeing the performance of cleaning staff, collecting and communicating any complaints or concerns from employees.
Office Food / Beverage
- Sourcing, obtaining approval, ordering, overseeing delivery, stocking.
- Ensuring the fridge remains stocked with beverages, snacks, etc., replenishing as needed.
- Ordering and expensing meals for meetings, office gatherings, events, etc.
Office Events
- Take a leadership role in all events including Summer and Holiday parties, and play an integral role in planning, scheduling, menu/ordering, gifting, budgeting - etc.
- Work with HR to communicate with employees regarding events, oversee RSVPs, etc.
Office Communication
- Communicate with outside vendors (Shred It, Blue Bottle Beverage Ordering, Printer/ Ice Machine/ Water Machine maintenance) in addition to scheduling and overseeing maintenance.
- Communicate with the landlord/ super of the building as needed.
- Communicate with SIM Employees- work with HR to serve as a resource for information on the office (updates, alerts, etc.), scheduling (knowing who is present, what meetings are being held and why) events, etc.
- Follows directions and tasks assigned.
Executive Assistance
- Offer assistance in booking and organizing Executive travel.
- Assist in maintaining Executive expenses.
- Assist in booking group meetings and reservations (dining and travel accommodations)
The Qualifications, Knowledge, and Skills Needed
- 2+ years’ administrative experience.
- Outstanding communication skills in English, both written and verbal. Multilingual Preferred.
- The computer is proficient.
- Sound decision-making; the calm in the storm.
- Act with integrity & confidence; our reputation is paramount to our success.
- Ability to manage change effectively.
- Proven leadership that helps the company achieve its overall performance and profit goals and inspires and motivates the team.
- Highly motivated and proactive; act with professionalism and positivity in all interactions.
- Ability to deliver high and consistent service standards.
- Ability to multitask, work in a fast-paced environment, and have high-level attention to detail.
- Flexibility to work a varied schedule, which may include weekends and holidays.
Physical Requirements:
- Move, lift, carry, push, pull, and place objects weighing 15 lbs. Without assistance.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Stand, sit, or walk for an extended period or an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Remain in a stationary position for extended periods.
Compensation and Benefits:
- $30.00 per hour
- PTO – 10 days’ Vacation, 10 days Sick/Personal, 15 Company Recognized Holidays
- 401K – 2% Company Match
- Healthcare – Medical, Dental, Vision, Life & ADD, and Pet Insurance
- 25% Discount on F & B at all our properties
- Free Tues & Thursday Lunches
- Summer Friday
- Friendly Employee Rates at all our properties
- Friends + Family Code to Share with Nearest + Dearest
- Office Happy Hours (in-office or offsite at curated venues)
- Modern Office / Co-working Space designed by Standard Hotels Design
- Endless Culture and Vibe
