Position Overview:
The COO will play a crucial role in the strategic and operational leadership of the firm. Reporting directly to the Managing Partners, the COO will be responsible for overseeing day-to-day operations, optimizing internal processes, and ensuring the efficient delivery of legal services. This role requires a seasoned leader with a deep understanding of the legal industry, particularly in personal injury law, who can balance operational efficiency with maintaining a high standard of client service.
Key Responsibilities:
- Operational Leadership: Oversee and manage the firm’s daily operations, including case management, client relations, and administrative functions.
- Strategic Planning: Collaborate with the Managing Partners and executive team to develop and implement long-term business strategies and growth plans.
- Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of the firm’s operations.
- Financial Management: Oversee budgeting, financial planning, and resource allocation to ensure the firm’s financial health and profitability.
- Human Resources: Lead HR initiatives including recruitment, retention, professional development, and performance management of staff.
- Compliance and Risk Management: Ensure the firm’s operations comply with all legal and ethical standards, mitigating risks to the firm.
- Technology Integration: Leverage technology to streamline operations, improve case management, and enhance client service.
- Client Service Excellence: Uphold the firm’s commitment to delivering exceptional client service by ensuring operational practices support this objective.
Qualifications:
- Experience: Minimum of 10 years of executive-level experience, with at least 5 years in a COO or equivalent role within a legal setting, preferably in personal injury law.
- Education: Bachelor’s degree in Business Administration, Law, or a related field. An MBA or JD is highly desirable.
- Leadership: Proven track record of leadership in a law firm or similar professional services environment, with experience managing large teams and complex operations.
- Strategic Thinking: Strong strategic planning and execution skills, with a demonstrated ability to drive growth and improve operational efficiency.
- Financial Acumen: Deep understanding of financial management, budgeting, and resource allocation within a legal firm context.
- Tech-Savvy: Proficiency in legal technology solutions and case management software.
- Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with attorneys, staff, and clients.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing operational challenges.
