Opportunity to join the team at a well-established distributor for the maritime transportation industry! In this role, you will be responsible for maintaining customer relationships by following client requirements for time service, follow up, deliveries and quality. This is an entry-level, 100% on-site, temp-to-hire opportunity!
Customer Service Representative Duties and Responsibilities:
- Answer and route emails
- Review all customer requests for quote
- Research and locate parts for customer quotes (material chasing)
- Enter quotes into QuickBooks
- Email customer quotes
- Respond to customer emails/calls
- Receive and review customer purchase orders for accuracy
- Order parts and materials to fulfill customer order
- Organize and maintain system for all customer/vendor correspondence
- Contacting vendors for shipment dates
- Scan documents and drawings as needed
- Prepare orders for shipment (UPS knowledge is helpful)
- Create or maintain reports as needed
- Flexibility to take on any new company or customer work as assigned
Customer Service Representative Qualifications:
- High School Diploma
- 6+ months of related experience
- Microsoft Office and some QuickBooks knowledge
- Helpful to others (co-workers, customers, company)
- Strong written and verbal skills
- Customer service skills
- Multi-tasking skills are critical
- Strong online research abilities
- Must be very organized, fast, and efficient
- Ability to work in a team environment
- Quality work, detailed and accurate
- Microsoft Office and QuickBooks knowledge
- Must be authorized to work in the U.S.A.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.
Customer Service Representative Pay Scale of Starting Pay for role: $18-$19/hr.
