Calming Co is hiring a friendly & motivated Customer Experience Specialist to join our team and help create a world-class customer experience for our Calming Tonic DTC Brand.
As a Customer Experience Specialist, you will work closely with our customers to quickly answer any inbound inquiries they have. We aim to surprise and delight all customers, and you will be on the forefront of the brand, interacting with our 100,000+ customers on a daily basis.
About Calming Co.
Calming Co. has been built by health, wellness and ecommerce pros, which has helped us become a market leader in the DTC dietary supplement space. Our flagship product, Ü Relax, has experienced massive success, and we’re on track to continue this trajectory throughout 2024 and beyond with the upcoming launch of Ü Focus and our recently launched Ü Sleep.
Our small team is highly passionate and dedicated, and we have a positive culture and commitment to career development. We have a driven, but relaxed work environment with amenities such as a ping pong table and Playstation 5, as well as competitive compensation and benefits, including medical insurance and planned stock options for employees.
Job Overview
As the Customer Experience Specialist, you will support our customer inquiries via email, phone or chat. This role requires an expert understanding of our product line in order to be the go-to resource for all customer inquiries. On top of customer inquiries, you will be responsible for receiving and processing customer returns, and maintaining company spreadsheets with information to keep the company running smoothly. Customer support is one of our top priorities here at Calming, and you will be the face of our brand.
This role is in-office in San Diego
Who You Are:
- You have been customer facing. Whether it’s retail staff, call centers, or other customer support roles you have been in front of customers and providing great service before.
- You keep a positive attitude. Customers can come to us frustrated, oftentimes due to problems outside of our control (e.g. shipping delays). You can keep a positive attitude and do everything possible to make the customer happy.
- You are a multitasker. Customers can call with a variety of different questions. It's important to be able to jump between programs and search out where the information that you need is.
- You have systems experience. In previous roles you have used customer ticketing systems (like Zendesk or Gorgias) to respond to customer inquiries. You know the right way and the wrong way to set up these systems to ensure customers are taken care of in a timely manner.
- Optional: You have experience with ecommerce. Whether it's selling some items in your own etsy store or working for a major brand selling things online, you have seen what kind of issues people run into when ordering online (ie. Shipping delays, product issues, etc.).
Compensation & Benefits
- $65,000 - $70,000 DOE
- Planned stock options for employees after one year
- Includes medical insurance package
Requirements
- Full-time, in-person (non-remote)
- 3+ years experience with customer service, e-commerce preferred
- 60+ WPM type speed required
- Demonstrable ability to multi-task and adhere to deadlines
- Well-organized with a customer-oriented approach
- Exquisite communication skills and people skills - team player attitude
- Must be able to work in the US
