Six Sigma Black Belt (SSBB) are highly specialized business professionals who are certified in the most effective techniques in the business world. They are experts at identifying problems or issues in business processes and providing solutions to these problems. On a day-to-day basis, they are assigned to and oversee, mentor, facilitate processes within the organization with the goal of minimizing variability and maximizing efficiency and workflow.
Expectations/ Tasks
- Manage people and relationships with project sponsors, team members, stakeholders and vendors, as necessary.
- All levels of the organization- Leadership, staff, physicians
- An average of 20-50 individuals simultaneously with an average workload of 5+ projects
- Experience in building collaborative working relationships with executives, customers, service managers, teams, and individuals.
- Plan, document, execute and monitor projects utilizing Six Sigma/ Lean methodologies.
- Calculate financial cost & benefits; validate results with process owners.
- Working closely with finance – SVP Chief Financial Officer and site CFO’s.
- Lead cross functional teams to achieve diverse objectives in replicable, scalable ways.
- Lead large projects, organizationally and IT.
- Innovative solutions to challenging problems.
- Present/ translate complex concepts in a simplified manner.
- Communicate and implement changes to improve efficiency, workflow and productivity.
- Review task statues with team members, sponsors, leadership and address obstacles
- Successfully plan and manage multiple medium-to-large projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing, to completion
- Prepare and present project deliverables including project management plans, schedules, risk management plans, status reports, budget plans, quality management plans, communication plans, work breakdown structures, and resource breakdown structures.
- Exceptional oral and written communication skills.
- Pro-active, process driven, with a strong focus on understanding and exceeding the expectations of the customer.
- Must be a result oriented “change agent” with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
- Prioritize workload.
- Proficient in time management
- Lead various project methodologies. Lead identified improvement efforts through all stages of the basic Six Sigma process (DMAIC) across various areas of the organization while providing leadership and guidance for the people who are attached to the project (process owners, subject matter experts, technology specialists, etc.)
- Expectation to work independently, lead and mentor.
- Work out’s
- Facilitation
- Process Mapping
- Six Sigma
- LEAN
- LEAN Thinking
- Project work
- Change agent needs.
- Staffing analysis
- Workforce Planning
- Senior Leadership Special Projects- Project Management
- Implement improvement actions and measuring (certifying) the results.
- Improvements focus on improved service delivery to clients and/or improved organizational productivity/operating efficiency.
- Conduct data and other analysis to determine root causes of service performance failure.
- Document via flowcharting existing processes, identify fail points and develop solutions.
- Document business process solutions using industry standard flowcharting and documentation conventions in the form of service requests, requirements and specification documents, business process modeling.
- Research practical solutions (in cooperation with the group’s application developers, IT group or outside service delivery vendors)
- Identify or conceptualize process/system improvement.
- Successful completion of projects timely.
Qualifications for Internal Candidates
- Associate degree minimum or an equivalent of relevant work history and educatoin
- Black Belt Certification – minimum 2 years’ experience in process improvement with the cert.
- Pro-active, process driven, with a strong focus on understanding and exceeding the expectations of the customer.
- Must be a result oriented “change agent” with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
- Ability to quantify impact to process metrics and financials.
- Ability to develop creative solutions to problem solving.
- Able to express information through strong verbal and written communications.
- Enthusiastic, energetic, and highly driven
