Are you an experienced Managed Service Provider professional?
Do you have strong technical experience combined with relationship-building skills?
We are working with a mid-sized IT service provider that is adding a Senior Technical Account Manager/Strategic Advisor to its New York team. The Technical Account Manager will be responsible for managing approximately 10-15 clients as the primary technical contact and relationship manager. You will be responsible for designing the strategic technology roadmap, providing IT advisory services and growing relationships with your clients.
What skills will you bring?
- 8+ years of relevant experience in an IT role such as IT Support or Engineering either within an internal IT organization or at a Managed Services Provider.
- 5+ years experience as a Technical Account Manager, Client Success Manager or vCIO at a Managed Services Provider.
- Deep understanding of core network infrastructure (switches, wireless, firewall, and WAN connectivity), servers, and cloud infrastructure. Preferred experience with Cisco, Juniper, Google Workspace, Microsoft 365
- Ability to manage multiple simultaneous client requests with competing deadlines and associated teams.
- Strong Microsoft Office or Google Apps skills, especially Excel / Sheets.
What does the role involve?
- Develop a 3-year strategic technology plan for each client.
- Provide regular technology reviews for each client.
- Regularly consult with your clients to provide them with solutions to meet their technology requirements.
- Manage client satisfaction & expectations
- Provide and/or facilitate high-level product & service training to clients directly.
- Work with our Strategic Advisors & Solutions Engineers to develop technical proposals for clients.
- Present technical proposals to clients and manage a pipeline of future project opportunities for clients.
- Ensure client profitability via both recurring and non-recurring services.
This role will be 1 day on-site in the NY Metro area. We have a base salary between $130,000-$150,000 available.
