Role: Application Support Specialist
Location: Morris County NJ (4 days a week hybrid)
Job type: Contract
Senior App Support Engineer
- Install, maintain, and monitor Client Service Applications (Windows/Virtual Machines).
- Partner with IT and business stakeholders to manage expectations, the intake and resolution of issues, requests, and changes through the Service Now ticketing system.
- Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage.
- Mentor Application Support Specialist on best practices and support related items.
- Support systems running in our datacenters and cloud.
- Ensure that the applications are maintained in a manner that supports delivery of services to the platforms, resilience, and uptime performance statistics.
- Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release.
- Partner with product vendors in the support of systems both SAAS and those hosted on-prem.
- Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report.
- Lead continuous service Improvement efforts to improve the team's service levels.
- Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations.
Required Skills:
- Advanced knowledge supporting web and windows applications in a hosted and\or cloud-based environments.
- Minimum of five years related technical application support, primarily in core retail banking applications preferred (ex. Savings, Deposit, Loans, and downstream apps).
- Ability to manage code migration, document configuration changes, and monitor performance.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Effectively and regularly communicates regarding matters that are critical to the team. Explains complex concepts clearly, using styles appropriate for the audience. Solid documentation skills to ensure Application support runbooks are updated with relevant information.
- Demonstrated ability to prioritize tasks and responsibilities and ensure execution within required timelines.
- The ability to analyze systems and processes for opportunities to gain efficiency. Ability to solve problems at root cause rather than at symptom level.
- Advanced integration fundamentals, including API, file based, SQL. Understanding of network architecture and interacting with Infrastructure teams.
- Bachelor's degree in computer engineering, computer science, information technology, information systems, or a related field.
