Job Summary:
The Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.
Essential Functions:
- Responsible for successful delivery of program
- Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
- Assist with the continuous improvement of program / project management best practices, processes, and tools
- Responsible for ensuring program closure activities are completed
- Lead stakeholders in the refinement of the program charter
- Collaborate with business owners and sponsor on the identification and assignment of business resources
- Develop and maintain overall program schedule and WBS ensuring that all project schedules roll up appropriately
- Collaborate with IT point of contact on the identification and assignment of IT resources
- Develop program resource plan including forecast of EPMO FTEs and contractors
- Ensure compliance to EPMO Governance audit requirements
- Develop and maintain program budget
- Capture and consolidate EPMO, IT and business estimates for the program
- Assess, manage, and control program scope, schedule, and budget change impacts
- Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
- Maintain program stakeholder matrix
- Drive cross-functional communication between impacted business and IT areas
- Work with Talent Development and Communications to develop project communication and training plans
- Ability to mentor project managers and business analysts of all levels
- Facilitate and drive Program Stakeholder meetings
- Represent program in governance meetings
- Review and approved program meeting minutes
- Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
- Track, compile and report program metrics and budget
- Advocate for and adhere to EPMO standards, tools and processes
- Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
- Maintain program RAID
- Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
- Responsible for quality or program SharePoint site and program document repository
- Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
- Develop program operations and support plan
- Perform any other job duties as requested
Education and Experience:
- Bachelor’s Degree in Project Management, Business, Computer Science or related field or equivalent years of relevant work experience is required
- Master’s Degree in related field is preferred
- Minimum of five (5) years of project management experience is required
Competencies, Knowledge and Skills:
- Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
- Experience working in project management software is required
- Demonstrates excellent analysis and reporting skills
- Excellent decision making/problem solving skills
- Exceptional interpersonal and relationship building skills
- Excellent critical listening and thinking skills
- Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
- Excellent written and verbal communication skills
- Customer service oriented
- Ability to shape the approach to needed results and gain consensus of the approach
- Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
- Experience managing a project of up to $10M+ in budget
- Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
- Demonstrates a sense of urgency
- Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
- Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare
Licensure and Certification:
Project Management Professional (PMP) or equivalent certification/training is required; Program Management Certification (PgMP) is preferred
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- High potential for remote work