Switchboard Operator/Receptionist
General Description:
The Lee Group is seeking a dedicated and customer-focused Switchboard Operator/Receptionist to be the welcoming face of our Newport News office. This role is essential in creating a positive first impression for all applicants, employees, customers, and guests. The ideal candidate will provide general information about open positions, assist current associates with assignment-related questions, and support the Newport News staffing group with interview and hiring processes. This fast-paced and dynamic environment requires strong multitasking abilities and a passion for customer service.
In addition to managing the switchboard operations Monday through Friday, you will play a vital role in ensuring administrative support and maintaining office organization. You will also administer pre-assignment drug testing, guide applicants through the employment paperwork process, and ensure compliance with company policies and procedures.
Join The Lee Group and contribute to our mission of connecting talent with opportunity!
Key Responsibilities:
- Reception & Customer Service: Greet all visitors, including applicants, employees, customers, and guests, with a welcoming smile in the Newport News lobby.
- Employment Documentation: Instruct new hires on completing I-9, W-4, and company policy documents, ensuring accuracy and completeness.
- Compliance & Verification: Verify I-9 documentation and complete the employer section of the forms.
- Testing & Training Support: Schedule and administer required tests and training for applicants as directed by the staffing team.
- Drug Testing: Conduct drug tests for associates before assignment and input results into the Avionte system.
- Administrative Assistance: Provide administrative support to the Newport News staffing group, assisting with any tasks necessary to fulfill staffing responsibilities.
- Office Management: Maintain and manage office paperwork, forms, and other front-office duties.
- Switchboard Operations: Operate the main switchboard during business hours, ensuring smooth communication flow across the organization.
Qualifications:
- Excellent communication and customer service skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong organizational skills with attention to detail.
- Previous experience in an administrative or receptionist role is preferred.
- Familiarity with office software, including Microsoft Office Suite.
- Experience with Avionte or similar staffing software is a plus.
Why Join The Lee Group?
The Lee Group is a leading staffing and recruiting firm committed to delivering exceptional service and building lasting relationships. We value teamwork, professionalism, and a positive work environment. If you are passionate about helping others, enjoy multitasking, and want to be part of a dynamic team, we invite you to apply.
