Role: IT Infra Operation Manager
Location: Fremont, CA
Essential Position Responsibilities:
The Infra Operation Manager as a technical expert leads operations and projects around Network, Servers, Storage, Virtualization, Security, and Data Center operations for complex systems in large global and multi-office Enterprise infrastructure.
Additional responsibilities are to include however not limited to the following:
- Responsible for the installation and configuration of new software and hardware, including the server network and devices
- Responsible for operating and monitoring network and system performance, IT system operations, and storage utilization.
- Plans for necessary hardware or software upgrades to support system growth.
- Oversee and provide support with escalated helpdesk requests.
- Leads a team of network and systems engineers, and coordinates with different departments.
- Mentors team members and educates users.
- Maintain strong technical documentation
- Implement, operate, and maintain company security standard
- Supporting automation initiatives
- Flexibility to work with Asia/Brazil Time zones
- Other duties and projects as assigned
Job Requirements:
Education:
BS degree in computer science or related field
Current Cisco, VMWare, or Microsoft Certification desired
Experience:
9~12 years of experience working in the information technology sector
Scripting/Power Shell and Automation desired
Skills:
Excellent verbal and written communication skills
Ability to manage own time effectively and to be prompt and punctual
Experience in working effectively within a team and collaborating with others to achieve a goal
Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
Drive, self-motivation, and ability to work alone
Ability to produce management information reports from ITSM systems
Installation, Configuration, and troubleshooting of the Network/PC/Laptops/Mobile, Servers, Backups, and VMware
Strong Experience in Configuration & Troubleshooting of Windows 2019/2022 Servers and Windows 10/11
Knowledge of Active Directory, Group Policy, DNS and DHCP, RAID types, Skype for business, servers and virtualization
Resolve issues with Office 365, Email, skype for business, Mobile device management
Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions, and Antivirus/Malware solutions.
Experience in performing daily tasks like monitoring Backups and Restores of critical data
Enthusiastic about learning new technologies
(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
(Teamwork) Work with teams globally to implement large-scale IT initiatives.
(Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages
