Position Summary: Processes calls from customers, serves as the end-to-end point of contact to resolve customer issues.
Job Responsibilities:
· Answer incoming calls.
· Process customer orders under the guidelines of internal operations.
· Resolve customer issues.
· Generate, log and track customer returns.
· Log and track credits/debits.
· Perform other duties as assigned.
Knowledge, Skills, and Abilities:
· High school diploma or GED; AA/AAS or BA/BS preferred.
· Minimum 2 years CSR experience in distribution environment
· Advanced experience with MS Office: Excel, Word, Outlook, etc.
· Advanced proficiency, speed, and accuracy with 10-key
· Advanced verbal and written communication skills
· Advanced priority setting, organization, and objective setting skills
· Experience with warehousing management systems preferred.
Founded in 1919, GreatNeck® is a leading global supplier to the hardware, home improvement, sporting goods, mass retail and automotive markets, and have distribution and manufacturing facilities around the world: https://www.greatnecksaw.com/
