Position: Assistant General Manager
Department/Function: Retail / Retail Operations
Reports to: General Manager
Job Summary/Purpose:
The Assistant General Manager is a role model and brand ambassador who is responsible for supporting all aspects of the store business in conjunction with the General Manager. Professional skills include, but are not limited to: offering exceptional client experience, maximizing store sales, implementing procedural store operations, expertise in team and client development, and upholding all company policy and procedures as put forth by headquarters.
Duties and Responsibilities:
· Collaborate with the General Manager in executing initiatives to support total store needs in management, leadership and coaching.
· Handle/manage all Employee Relations issues in partnership with Retail Operations and Human Resources.
· Supervise all sales, support, and management staff.
· Meet sales plan, core competencies, and KPI’s as set by Corporate.
· Strong team and business acumen specifically within the luxury retail sector.
· Responsible for full cycle recruitment in store, which includes: identifying potential candidates, recruiting, hiring, and training for open positions.
· Coach and develop store staff by keeping team members inspired and motivated.
· Develop and execute successful strategies for achievement of financial targets.
· Adhere to all operational policies and procedures set forth by corporate.
· Understand all aspects of the fashion and luxury market, to make impactful business decisions.
· Ensure meaningful client experiences are delivered as well as external relationships through networking and knowledge of immediate market.
· Liaise with corporate departments on a daily basis, including: Public Relations/Events, Marketing, Finance, Loss Prevention, Human Resources, Retail Operations, Merchandising, etc.
Qualifications and Skills:
· Previous retail management experience preferred
· Adhere to company policies regarding attendance and punctuality, including flexibility in schedule to the business needs.
· Ability to professionally interact with management, co-workers, and clients.
· Strong organizational skills, multi-tasking, and prioritizing capabilities.
Physical Requirements:
· Ability to stand for long periods of time.
· Some lifting including garments, hangers, and boxed merchandise.
· Ability to operate all equipment needed for the job.
