A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group.
Summary Statement: The Associate Sales Experience Manager with direction from their SEM is responsible for the sales experience of a Bergdorf Goodman department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a brand ambassador for Bergdorf Goodman.
Responsibilities & Duties
Business Ownership
· Drives towards the achievement of maximum sales and growth in line with company vision and values.
· Participates in all aspects of merchandise and communications with merchant and vendor partners
· Reviews business trends in partnership with functional leads to create and execute business strategies.
· Builds and maintains positive relationships with the vendor community, abiding to Bergdorf Goodman’s business goals as guiding principles. Positively challenges vendor community’s status quo as needed.
· Provides input on strategic objectives for the store and sets priorities accordingly by department
People
· Partners in the training of sales associates and assistants.
· Participates in Associate performance management, career development, and coaching as needed.
· Recognizes and celebrates outstanding Associate performance, addresses opportunities for business and behavioral evolvement with courage, empathy and positivity.
· Manages team's daily prioritization of tasks.
· Manages the goals set for the team in alignment with department objectives and supports Associates in achieving them.
· Manages scheduling of department Associates with sensitivity to promotional calendar and business needs.
· Champions own self-development, communicating needs to fulfill expectations and always manifesting an attitude of learning.
Clients Experience
· With manager builds a cohesive customer service-driven team, overseeing customer service efforts and escalations.
· Champions Bergdorf Goodman’s Client Experience Culture and Values, leading with a focus on delivering an unparallel client experience in the marketplace. Partners with peers to support this vision throughout the store and online as opportunities present themselves.
· Oversees the floor to monitor coverage and presence - Maintains and models positive and productive behaviors with clients, vendors, merchants and peer groups.
· Partners with functional leads for execution of in-store selling events.
· Seeks to help others by identifying and meeting the needs of the team, customers, and partners.
· Executes the plans and strategies in partnership with Client Development
· Leads efforts in Client Retention and Acquisition ensuring adaptation by all Associates, regardless of tenure with Bergdorf Goodman.
· Partners with all internal BG functional leads, merchants and Brand Managers to create innovative and productive Client Experience events.
Qualifications
· 2-3 years of relevant experience, luxury jewelry retail experience required
· 4-year degree preferred
· Proven track record achieving business results
· History of building, leading, motivating, and coaching teams to achieve objectives
· Excellent oral and written communication skills
· Strong attention to detail
· "Win together" mentality
· Basic proficiency with MS Office Product Suite, advanced proficiency preferred
· Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
· Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies
Passion for People
· Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
· Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
· Structures messages in a clear logical manner using the most appropriate communication medium
· Responsible for the performance and career development of direct reports
· Actively recruits and hires quality talent to add to team, planning for and creating talent bench
· Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
· Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
· Assures that rewards are tied to objectives and requirements
· Promotes a positive environment of achievement, recognition, and celebration
· Serves as a role model by establishing and adhering to high ethical standards
· Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
· Speaks with truth and candor, modeling how to challenge the status quo appropriately
· Empowers and coaches’ team to take ownership of internal and external customer problems and resolve them quickly
· Creates a gracious and welcoming environment for internal and external customers as well as other partners
Passion for Business
· Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
· Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
· Tracks progress against departmental strategies to execute properly and successfully
· Proactively shares information, best practices, and new ideas with team to improve business and performance
· Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
· Uses critical thinking skills to analyze problems and to recommend viable solutions
· Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
· Continuously builds skills and knowledge through training, coaching, and career experiences
· Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
· Conveys energy and enthusiasm for BG and personal work
· Adapts personal approach in response to diverse situations and people
· Responds to unexpected changes in work environment with creativity and resilience
· Establishes and upholds high personal standards for individual work and environment
· Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, activities may change at any time with or without notice.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
