As a Workday Business Systems Analyst, you'll be an integral part of the team, reporting to the IT Director of Business Applications. This role offers the opportunity to deliver exceptional customer service and innovative solutions across internal technology projects.
Responsibilities:
- Configure and optimize the Workday Human Capital Management System, encompassing core tables, eligibility rules, business processes, workflows, notifications, calculated fields, and plan setup.
- Provide ongoing support for the Workday HCM system, managing day-to-day operations, maintenance, and functionality, including security setup and update management.
- Conduct in-depth research to identify and propose technical solutions to customer challenges, offering expert guidance and options.
- Address intermediate-level inquiries and resolve technical issues promptly, ensuring minimal disruption to operations.
- Collaborate with business teams to document processes and enhance application compliance procedures in alignment with organizational goals.
- Assist in project planning for specific process areas, recommending solutions and overseeing implementation in a consultative, customer-centric manner.
- Review and optimize reporting mechanisms using advanced tools, making data-driven recommendations for improvement.
Requirements:
- Minimum of 2 years' experience working with Workday Human Capital Management Systems, with a focus on supporting Payroll, HR, and Benefits functionalities.
- Proven track record in technology-related roles, demonstrating proficiency in customer service, needs analysis, and solution delivery.
- Bachelor's degree preferred; equivalent experience will be considered. High School Diploma or GED required.
- Strong communication skills, both written and verbal, with a keen attention to detail and compliance with regulations.
- Familiarity with scripting languages and API interfaces, enabling seamless integration and system optimization.
- Intermediate proficiency in Microsoft Office Tools and/or Microsoft 365 suite.
- Analytical mindset with a proactive approach to problem-solving, combined with a strong customer service orientation and understanding of systems and processes.
