Application Analyst

Segway • mckinney, tx, us • 3m ago

Essential Job Responsibilities:

Identifying, communicating, and helping to correct errors made by system users.
Checking to ensure that all accesses are up to date, in real-time.
Providing a central point of contact for all change requests and system alterations to business applications.
Creating and updating training manuals, policies, and procedures.
Provisioning new users, providing system training and customization.
Working with management to ensure key functionalities are understood.
Providing support for all system users. Escalating to senior IT staff if needed.
Building custom reports and dashboards specific to job functions.
Maintaining control of access rights, security settings, and user privileges.
Generating detailed process maps for sales, marketing, and business workflows.
Working with senior IT staff to manage project implementation and back-end integrations.
Serves as communications liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations ensuring that communications are timely, accurate, and relevant.
Other duties as assigned.

Required Qualifications:

University degree or college diploma in information technology.
3–8 years experience in the automotive, power sports, or consumer electronics industry as an application analyst.
Preferred to have implemented at least one full-cycle DMS (Dealer Management System) in automotive, power sports, or a motorcycle company.
Must have a strong understanding of sales, logistics, accounting, service business knowledge, and solution design experience.
Must be solutions-oriented and have exceptional written, verbal, and interpersonal communication skills.
Ability to learn and utilize new applications and software systems effectively and efficiently.
Flexibility to work in a fast-paced, priority-shifting environment.

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