Supervisor, Patient Accounting
Summary:
Supervises day-to-day operations and performance of the hospital billing office staff. Executes strategic planning to ensure all departmental performance and goals are met including staff productivity and maintaining low volume of aging holds. Provides training and guidance in areas of charge corrections, claim edits, modifiers as well as other duties to ensure timely and accurate billing. Work with HIM and other departments as needed to continually clear edits and billing. Monitor staff productivity and quality to ensure compliant billing. Continually improve workflows to improve revenue, accelerate cash and reduce denials. Stay current with national billing standards for all payers. Hires, trains, motivates, evaluates, and dismisses staff as necessary.
Minimum Education/Experience:
- Associates degree required
- Combined experience and education as substitution for AA requirement
- Must have at least 3-5 years of hospital billing Leadership experience
- Must have Soarian Financials (edits and billing processes) experience
Primary Accountabilities:
- Supervises the work of healthcare services billing office staff. Communicates unit priorities. Assigns and schedules work based on assessment of work volume and deadlines. Monitors performance and provides feedback. Provides input for performance appraisals. Recommends new hires and salary increases or promotions. Counsels or disciplines as needed.
- Monitors and reviews work for accuracy and timeliness. Identifies and corrects claim edits/errors as needed. Review/edit claims that are held/edit for corrections to release. Clear billing queues daily.
- Trains staff in unit operating procedures. Ensures procedures and policies are created and documented. Communicates changes to staff.
- Provides information and interpretation of billing and collection policies and procedures. Ensure hard copy bills are sent timely.
- Assists in the development, maintenance and enhancement of automated systems to support operations and department goals. Ensures that internal systems are compliment university-wide systems and that information is reconciled on a regular basis.
- Recommends changes or modifications to operating procedures and systems. Determines most effective means of implementation. Monitors internal operations and evaluates procedures and controls for adequacy.
- Serves as a resource for other departments and staff and any external contacts requesting information exchange and/or assistance.
Performs other duties as assigned
