Roles and responsibilities:
● Work directly with HR and hiring managers to support employee offboarding in a timely manner. ● Support and maintain user accounts.
● Troubleshoot and support PCs, MACs, printers, mobile devices, and related auxiliary systems.
● Perform general preventative maintenance tasks on laptops, tablets, printers and more.
● Use and manage tickets in Jira Service desk and report on issues and solutions to IT management.
Education and Skill Requirements
● 2-4 Years’ experience in a technical support role.
● Experience troubleshooting technical issues.
● Willingness to learn and self-educate.
● Passion for customer service.
● Ability to multitask and manage time efficiently.
● Work both independently and in teams.
● Written and verbal communication skills.
● Hybrid position - may vary by location
● US Military or Veteran a plus
