Position Title: Project Manager Lead (PML)
Salary: $70,000-$80,000 per year
Reports To: Operations Manager
FLSA Status: Exempt
Our Culture:
At Identiti, we expect all employees to instill our vision, mission, and values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our mission, vision, and values.
Overview:
The Project Manager Lead (PML) is an important role within the organization which includes various components of leadership. This role will not only lead the initiation and execution of projects but also serve as the main (lead) point of contact for customer communication both written and verbally. The PML will provide training and mentorship to Project Managers and Assistant project managers in accordance with Identiti’s procedures.
Requirements:
- 3+ years of relevant signage project management expertise
- Demonstrated ability to effectively establish and maintain working relationships team members at all levels of the organization
- Demonstrated ability to manage and execute multiple projects concurrently
- High level of energy, enthusiasm and urgency – Must possess excellent customer service skills
- Flexible/Adaptable – ability to work in teams and facilitate seamless execution to the customer
- Ability to lead team decision-making processes and create an environment of teamwork and collaboration
Responsibilities:
- Manage multiple “full scope” projects from the survey phase though global closeout while maintaining high quality and meeting all customer deadlines
- Directly oversee, coordinate and track project progress across the team’s portfolio of clients
- Identify, track and manage project risks/issues to conclusion; Includes defining appropriate risk mitigation strategy and implementation of contingency plans
- Assign and delegate project tasks appropriately to the team
- Develop project metrics (KPI’s – Key Performance Indicators) and communicate objectives and status to all levels within the organization
- Effectively lead pod structure and act as an internal escalation point for team members and clients
- Take ownership of problems specific to the team and work to resolve or escalate to leadership timely
- Mentor and cross-train team members on industry best practices and company processes
- Collaborate with the leadership team and other department managers to improve process efficiency
- Develop strong, positive and long-term client relationships to drive repeat business
- Anticipate client needs and proactively assist clients to ensure service and support expectations are met
- Operate as a back-up to the Senior Project Manager when necessary
Qualifications:
Education/Experience
- Bachelor’s degree (preferred but not required)
Certificates/Licenses Required
Language Ability
- Effectively communicates all relevant accounting/project information to superiors
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully
- Understands how to receive and/or deliver constructive criticism
- Ability to speak effectively in groups of customers or employees of an organization
Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills
- Requires extensive knowledge of the Microsoft Office Suite including Excel, Outlook, Word and PowerPoint. Experience with Salesforce is a plus.
Identiti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
