About the job
Senior Customer Support Representative
Chicago, IL
Onsite
50k - 60k base salary
About
We're a dynamic tech startup revolutionizing the industry with our groundbreaking software product. We're seeking a passionate and results-driven Customer Support Specialist to join our team in Chicago.
Your Role:
As a Customer Support Specialist, you'll play a pivotal role in ensuring exceptional customer experiences. You'll work independently to:
- Provide top-notch support: Offer timely and accurate assistance to customers through various channels, addressing their inquiries and resolving issues efficiently.
- Troubleshoot with expertise: Diagnose and resolve technical problems related to our software's functionality, billing, and usage.
- Collaborate effectively: Work closely with internal teams to escalate complex issues and track their resolution.
- Stay knowledgeable: Maintain a deep understanding of our product to provide expert guidance and support to customers.
- Drive improvements: Identify trends in customer feedback to suggest process enhancements and contribute to ongoing product development.
- Create exceptional documentation: Assist in developing comprehensive help guides, FAQs, and other support resources.
- Deliver exceptional service: Exceed customer expectations by consistently delivering high-quality support and resolving issues promptly.
Requirements:
- 2-4 years of customer support experience in a software or technology-related field.
- Proficiency with web support tools and processes.
- Excellent verbal and written communication skills, capable of explaining technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
- Strong problem-solving, organizational, and customer-focused skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with software products and technical support is a plus.
Preferred Qualifications:
- Experience leading or contributing to customer experience teams.
Join Our Team:
If you're a dedicated and customer-oriented professional looking to make a significant impact in a growing tech company, we encourage you to apply.
