Our government client is looking for an experienced Help Desk / Video Support Analyst on a 12+ months renewable contract opportunity in Columbus, OH.
Position: Help Desk / Video Support Analyst
Role and Requirements:
The agency expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
Education:
Preferred Education:4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize MicrosoftO365
• Assist with day-to-day management of videoconferencing operations for our multisite video conferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.
Required/Desired Experience:
- Experience with Polycom RMX, Resource Manager, and endpoints Highly desired
- 4 years of College Degree Required
- Utilize Microsoft Office 365 Required
- Use professional written and oral communication Required
- Work successfully across multiple teams Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
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