Are you a dedicated and knowledgeable professional passionate about the insurance industry? We are looking for a Customer Insurance Representative to join our team in Florida. The ideal candidate will have 1-2 years of experience in the insurance industry and be proficient in English and Spanish.
Job Description
- This is a full-time position, Monday – Friday.
- Responsible for the highest level of customer service and cross-selling existing accounts for P&C Insurance: Auto, Home, & Commercial business insurance.
- Develop relationships with existing clients and ask for referrals.
- Generate new business opportunities.
- Manage or hand off new business clients to the sales team.
Required Skills:
- Strong bilingual (Spanish) communication (written and oral) and interpersonal skills.
- Willing to go On Site Miami, FL, 33176
- Ability to work independently and manage their time effectively.
- Computer Proficient -Microsoft, CRS System, and Internet-related programs
- Organized, efficient, & able to multi-task.
- Meet deadlines for real estate closings and renewal dates.
- Courteous, professional, and customer service oriented.
- Ethical, honest, and looking out for the client's best interest.
Responsibilities:
- Ability to present and explain auto, home, and commercial products.
- Manage insurance company inquiries, resolve service problems, document customer requests, and finalize policy adjustments.
- Contacting existing clients to requote existing lines of business and generate new lines.
- Process endorsements, resolve billing issues, and make recommendations for existing client policies.
- Answer incoming calls and questions about insurance policies, insurance coverage issues, consumer complaints, and general inquiries.
- Review policies and re-market accounts.
- Cross-selling existing customers new lines of business.
- Work well with others and develop positive business relationships with our clients.
- Assist insurance agents and sales representatives in resolving customer complaints.
Benefits:
- Competitive Salary
- Bonus Commission - Unlimited Bonus Incentive Program
- Annual Bonus Program (based upon experience)
- Paid Training
- Paid Vacation and Paid Time Off
