Sr. Desktop Support Specialist - Executive IT Support
Southlake, TX. Onsite
Full-time
Job Description:
The Sr. Desktop Support Specialist is responsible for providing comprehensive desktop support and customer service to executives and other high-level personnel within the organization. This role requires expertise in troubleshooting and maintaining Windows and Mac operating systems, hardware, software, and peripheral devices. The ideal candidate will be passionate about delivering outstanding technical support and ensuring a seamless computing experience for executive users.
Duties and Responsibilities
- Act as the primary point of contact for executive-level desktop support requests and incidents
- Provide prompt and professional on-site technical support to executives for desktop issues, software installations, upgrades, and configuration changes
- Troubleshoot and resolve advanced Windows and Mac OS issues, including software conflicts, security issues, network connectivity problems, and system performance concerns
- Configure and deploy new desktop systems, laptops, and mobile devices for executives, ensuring proper setup and data migration
- Maintain updated knowledge of Windows, Mac OS, Microsoft Office Suite, and other executive productivity tools
- Assist executives with audio/visual equipment setup for presentations and conferences
- Develop and maintain technical documentation, knowledge base articles, and training materials
- Proactively monitor executive desktop environments for potential issues and recommend improvements
- Collaborate with other IT teams to ensure smooth operations and timely resolution of complex issues
- Prioritize and manage multiple tasks and escalations in a fast-paced, high-pressure environment
Required Experience/Skills
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 5+ years of experience in desktop support, with a focus on Windows and Mac OS environments
- Advanced troubleshooting and problem-solving skills for desktop hardware, software, and peripherals
- Strong customer service orientation with excellent communication and interpersonal abilities
- Ability to prioritize tasks, manage time effectively, and work well under pressure
- Experience with remote support tools and ticketing systems
- Knowledge of security best practices, data protection, and compliance requirements
Nice-to-Haves
- Certifications in Windows, Mac OS, or other relevant technologies
- Experience in a corporate or executive support environment
- Familiarity with project management methodologies
Education Bachelor's degree in Computer Science, Information Technology, or related field
Pay & Benefits Summary Competitive salary and comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) retirement plan with employer matching
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Apply now to join our dynamic team and play a crucial role in supporting executive technology needs!
Desktop Support | Executive IT Support | Windows | Mac OS | Troubleshooting | Customer Service
