Job Description & Key Responsibilities
Balbec Capital LP is seeking a highly motivated, experienced, and innovative IT Infrastructure Manager to join our team. The IT Infrastructure Manager will be responsible for the daily management of the end-user support team, management of vendors, negotiating contracts, overseeing the data center infrastructure, and ensuring after-hours support to maintain uninterrupted operations. The successful candidate will possess excellent written and verbal communication skills, be highly organized, and be able to manage multiple projects simultaneously.
Responsibilities include:
- Oversee the day-to-day operations of the Helpdesk, including monitoring and resolving tickets, ensuring SLAs are met, and providing excellent customer service to end-users
- Manage vendor relationships, including negotiating contracts, reviewing vendor performance, and ensuring vendor compliance with contractual obligations
- Manage IT resource requirements to balance tactical and strategic demands appropriately
- Implement IT continuous improvement programs
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks
- Work closely with project team members and line managers for time allocation and prioritization
- Monitor and maintain the data center infrastructure, including servers, storage, networking, security, and cloud environments like AWS and Azure
- Collaborate with other departments to ensure IT projects are aligned with business objectives and priorities
- Develop and manage IT initiatives' project plans, timelines, and budgets, utilizing Agile and other project management methodologies
- Conduct regular status meetings and provide project updates to stakeholders
- Identify, assess, and mitigate project risks
- Develop and implement change management processes and best practices.
- Ensure that project deliverables are of the highest quality and meet or exceed stakeholder expectations
- Communicate technical issues and solutions to non-technical stakeholders in a clear and concise manner
- Manage and mentor a team of technical professionals, providing guidance and coaching on project management best practices
Qualifications & Experience
Required:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in IT Infrastructure management, preferably in a medium-scale enterprise environment
- Experience managing IT Infrastructure, which includes helpdesk operations, vendor relationships, and data center infrastructure
- Strong project management skills, including managing multiple projects simultaneously and delivering on time and within budget, utilizing Agile and other project management methodologies
- Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders
- Strong negotiation skills and experience in contract negotiation
- Ability to work collaboratively with cross-functional teams and build consensus
- Experience managing and mentoring technical staff
- Understanding of ITIL practices
- Ability to think logically and demonstrate strong analytical and problem-solving skills
- Expertise in setting and managing customer expectations
- Skill in conceptualizing creative solutions, documenting them, and presenting them to senior management
- Experience implementing packages and working with vendors
- AWS/Azure Certification preferred
Equal Employment Opportunity
Balbec Capital LP is committed to ensuring equal employment opportunities for all employees, including qualified employment applicants. The firm strives to maintain an environment free of discrimination based on race, color, religion, gender, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, sexual orientation, gender identity, citizenship, or any other protected category or characteristics as defined by federal, state or local laws. This equal employment opportunity policy applies to all employment practices, including but not limited to recruiting, hiring, advertising, promotion, transfer, reductions in force, social and recreational programs, training, employee development, compensation and fringe benefits, discipline and termination.
