Insight Global is looking for a Tier II Support employee to join a San Francisco based tech company. This person will be responsible for in person and remote Tier II support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, and strong fundamentals of IT. In this role, you will:
- Help others in person and online to resolve their tech problems.
- Deploy, manage, and ship our inventory of endpoints
- Provide basic to mid-tier Okta support to users.
- Provide technical support with Zoom/experience setting up, administering, and troubleshooting Zoom rooms.
- Recover Hardware from users, reimage/configure, and redeploy.
- Manage a ticket queue and seek opportunities to improve efficiency of work.
Qualifications
- A college degree or completion of a technical program (Computer Science, Information Systems, or other STEM field).
- 2-5 years’ experience within technical support
- Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, SimpleMDM, etc)
- Knowledge of Apple products, Androids, and Windows PCs (MacBook's, iPhone, Android, Windows OS, etc.)
- Software re-imaging of laptops
