APM Engineer
You will be responsible for remotely implementing APM tool, monitoring plant operations, and working directly with customers to ensure they receive great value from the software.
We're looking for someone with a strong engineering background and thrives on solving problems using a unique blend of applied engineering, cutting-edge technology, and customer interaction.
Responsibilities:
- Implement APM tool for new customers.
- Review and structure customer process data (pressure, temperature, flows, vibrations, etc.)
- Configure first-principle performance calculations (efficiency, effectiveness, etc.)
- Build machine learning models easily using our APM’s automated model deployment tools.
- Monitor customer’s plant operations - responsible for risk identification, customer escalation, and mitigation.
- Diagnose the root cause of operational deviations and collaborate with on-site personnel to develop and execute remediation plans.
- Lead weekly/monthly/quarterly business reviews with customers, reinforcing APM solutions to solve critical plant issues.
- Lead customers through adopting APM while driving high ROI leading to subscription renewals.
Requirements:
- 3-7 years of engineering experience in industrial process plants (Power Generation, Pulp & Paper, Oil & Gas, Chemicals, etc).
- Demonstrated aptitude for adopting new technologies.
- Strong data analysis skills.
- Excellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues.
- Problem Solver – the ability to get to the root cause of complicated operational issues.
- Strong written and verbal communication skills to effectively present operational findings and suggested actions.
