Enrollment Specialist (W2 contract - 30-40 hours per week)
Our Mission
The Engagement Team is the driving force behind revenue at Randstad
RiseSmart. As an Enrollment Specialist, you will be the first point of contact
and will be responsible for crafting a delicate and informative experience for
clients that have recently lost their jobs.
Our team’s mission is to assist each and every individual’s needs as they
begin to plan their next steps in their career transition to ensure a seamless,
enthusiastic client experience from start to end. Whether the client plans to
pursue a new job, career change, retirement or entrepreneurship, we have
the experts and technology to get the client to their destination faster.
This role is a contract-based, part-time opportunity for 20-40 hours per
week, preferably over five days each week. Schedules can be flexible to meet
the candidate’s needs. This position is a remote position.
Join a collaborative team, who is passionate about the services we provide
and thrive on the opportunity to make a difference in each of our client’s
Lives!
Your daily responsibilities will include:
● Conduct outbound outreach via phone and emails to clients
● Work closely with Account Services team to understand customer
eligibility requirements and rules
● Ability to handle large volume of clients and prioritize projects as
needs change
● Utilize internal CRM to manage daily dashboard
● Provide excellent customer service by answering inquiries,
determining requirements, resolving problems, and fulfilling requests
● Be a great listener, be able to ask probing questions, be able to
understand concerns, and be able to overcome objections in an effort
to help clients understand RiseSmart’s value
Qualification for this role include:
● 2-5 years of experience in a customer support/service role; Staffing,
Human Resources or Outplacement industry experience is a plus
● Must be a team player and also a self-starter
● Ability to multitask in a high-volume environment
● Detail-oriented, with strong organizational and documentation skills
● Strong communication skills including a pleasant phone manner,
excellent listening skills
● Flexible, adaptable, easily handle quickly changing priorities; able to
work well with ambiguity and have a sense of urgency
● Patience, empathy, and self-confidence
