Job Title: Order Management Specialist
Job Overview: The Order Management Specialist plays a crucial role in processing orders, managing customer interactions, and ensuring the timely delivery of products. The ideal candidate will have a keen eye for detail, strong communication skills, and the ability to provide excellent customer service. Analytical thinking and problem-solving skills are essential to excel in this role.
Key Responsibilities:
- Accurately input and manage data within the order and customer management system (SAP).
- Register new customers and update existing records in SAP.
- Process and update customer orders in SAP, provide Estimated Time of Shipment (ETS) dates, and confirm receipt of Purchase Orders (POs) within 48 hours.
- Collaborate with the purchasing department and use various SAP functions to determine product-specific lead times.
- Communicate order confirmations and estimated shipping dates to customers.
- Generate Proforma Invoices for customer orders.
- Verify product availability and provide accurate lead times.
- Cross-reference part numbers to ensure the accuracy of customer purchase orders.
- Confirm pricing accuracy on customer purchase orders.
- Provide general administrative support to the management team.
- Coordinate with the Sales Organization to ensure customer satisfaction.
Qualifications:
- Associate degree preferred, but not mandatory.
- 2-5 years of relevant experience preferred.
- Proficiency in MS Office and excellent PC skills.
- Strong written, verbal, interpersonal, and analytical skills.
- Detail-oriented with the ability to multitask effectively.
- Spanish language skills are a plus, but not required.
- Experience with SAP is highly desirable.
- Ability to organize, manage, and prioritize multiple tasks efficiently.
- Self-motivated with the ability to work independently.
- Willingness to travel occasionally.
This position offers an opportunity to work in a dynamic environment where attention to detail and excellent customer service are valued. If you have a strong work ethic, a proactive attitude, and a commitment to excellence, we encourage you to apply.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en-us/candidate-privacy/
- The Company will consider qualified applicants with arrest and conviction records.
