Summary
The Compliance Program Coordinator provides high-level administrative support and programmatic oversight to datacenter physical security compliance for a complex, multi $100M global client account that spans 30+ countries. The role will be responsible for facilitating, monitoring, and documenting procedures, processes, and overall compliance related to security officer services. The role is highly collaborative and requires significant interaction and dependency on other work groups to execute field activities in support of the global compliance program.
Essential Functions
1. Collaborates with datacenter security operations and other stakeholders to monitor enforcement of standard operating procedures.
2. Identifies compliance risks and concerns and implements solutions to improve controls and operations; make suggestions for improvement and takes corrective actions when needed.
3. Provides clear and timely findings, determinations, and recommendations to business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues.
4. Disseminates written expectations and procedures related to compliance activities.
5. Educates business partners on the benefits, financial impact, or consequences associated with adherence or non-adherence to internal requirements.
6. Assists in the development and implementation of training programs in accordance with compliance initiatives.
7. Schedules and facilitates a variety of meetings and webinars to share information and build awareness.
8. Provides support on projects that drive process improvement within the operations and program support teams; recommends changes to workflows and operating practices to improve efficiency.
9. Assists with development, scheduling, and completion of compliance evaluations.
10. Maintains a customer service approach to problem solving and works with client and program management to find solutions to contract compliance and risk assessments.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Minimum Hiring Standards
• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a high school diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Special requirements
• Have a current passport or be able to obtain one.
• Able to travel (international or domestic, as required) to support the regional compliance teams.
• Able to work evening or weekend hours when required, such as during an emergency, time zone differentiation or high priority event.
Education/Experience
• Associates degree and/or 2 years of related experience preferred, bachelor’s degree highly preferred, or an equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company.
• Intermediate-level skill using Microsoft Office applications, including MS Forms, Word, Excel, PowerPoint, MS Power BI, Teams, OneNote, Project, Visio, and SharePoint.
Competencies
• Excellent organizational skills and high attention to detail.
• Effective time management to deliver projects on time and that meet expectations.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form, and act upon such instruction to accomplish a given task or project. In the event of unclear instruction, must have the ability to ask for clarification without prompting.
• Excellent problem-solving skills. • Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
• Capably work under pressure while maintaining a professional image and approach with both internal and external customers.
• Thorough understanding of standard office procedures and practices.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to thrive in a detail-oriented environment with quickly changing requirements.
• Demonstrated ability to quickly learn unfamiliar areas of business.
• Ability to exercise independent judgment and decision-making skills.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Strong customer and results orientation.
• Ability to multi-task
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Ability to travel to support compliance program functions.
• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle in the performance of duties
