IT TRAINING & SUPPORT SPECIALIST | ROANOKE or RICHMOND, VA | LAW FIRM | $80,000 - $130,000 DOE
✨ Do you love providing end-user support & troubleshooting technical issues?
✨ Are you looking to design and create learning & development material?
✨ Do you enjoy teaching & educating individuals on state of the art technology?
We are looking for an IT Training & Support Specialist to join an industry-leading law firm. You will be joining a supportive and collaborative environment, who are committed to delivering excellence to their end-users. They have established an award winning company culture, where transparency and openness is fundamental, encouraging people to truly be themselves.
You will take ownership of their training program across their 4 local offices, which will involve defining the curriculum, designing and creating training resources, and delivering the content. You will also be involved in providing end-user support, taking escalations from the helpdesk team, and ensuring the smooth running of their IT function.
What will this role look like?
⭐ Create training materials and establish the curriculum.
⭐ Hosting Q&A sessions for end-users on new software & platform roll-outs.
⭐ Evaluate training needs, identify areas for development & engage in continuous improvement.
⭐ Provide end-user support on technical issues, taking escalations from the helpdesk team.
What do you need?
⭐ Experience in a law firm is highly desirable, working with legal applications.
⭐ Experience training end-users on MS Office, VBA, iManage & Windows.
⭐ Ability to troubleshoot technical issues and provide excellent customer service to end-users.
⭐ Be a self-starter who is always looking for ways to improve the end-user experience.
What is in it for you?
⭐ Opportunity to have a seat at the table when it comes to defining the curriculum.
⭐ Working in a collaborative environment where new ideas are encouraged.
⭐ Access to some of the best tools on the market, in a firm who invest heavily in technology.
Sound interesting? Reach out now or apply to the ad to secure yourself an interview.
