Lead Office Services Associate
Location: Century City, CA
Pay: $33.65 per hour
Overview:
We are seeking an experienced Lead Office Services Associate to oversee day-to-day office operations and lead a dynamic team in delivering exceptional service. This role involves managing multiple service lines, including mail and print services, hospitality, meeting room setup, and facilities maintenance, while ensuring operational efficiency and high client satisfaction.
Key Responsibilities:
- Leadership & Supervision: Manage and mentor a team of office services associates, ensuring task completion, quality standards, and professional growth.
- Operations Management: Oversee daily office services, including mail distribution, print/reprographics, office supply management, and conference room setup.
- Client Relations: Serve as the primary point of contact for client inquiries, ensuring requests are handled efficiently and with a customer-first attitude.
- Process Improvement: Identify and implement process improvements to streamline operations and improve overall service delivery.
- Training & Development: Develop training programs for new team members and provide ongoing coaching for continuous improvement.
- Inventory Control: Manage inventory levels for office supplies and equipment, ensuring cost-effectiveness and availability.
- Reporting: Maintain accurate reports on team performance, service issues, and operational metrics for review by senior management.
Qualifications:
- 3-5 years of experience in office services or a similar role, with at least 2 years in a leadership capacity.
- Strong organizational and multitasking skills with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve issues quickly and efficiently.
- Experience in managing mail, print services, and office supplies in a fast-paced environment.
- Proficient in Microsoft Office Suite and office management software.
Benefits:
- Competitive hourly pay of $31-$33.65.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for career growth and advancement within a leading organization.
