This is a great entry-level opportunity for recent graduates or individuals with phone support experience looking to quickly get their foot in the door with a major global retailer! Great opportunity for growth within the company.
What: Dispatch Operation Specialists
Where: Tempe, AZ 85284 - Hybrid Schedule after 5 weeks of onsite training - 2 days in office 2 days from home
Start Date: 9/30
Pay: $20.82/HR with possible overtime
Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal!)
Schedule Options:
4 openings for Sun-Wed 6:30 to 1700 PM
4 openings for Wed-Sat 6:30 to 1700 PM
8 openings for Mon/Tues/Thurs/Fri (Donut schedule) 6:30 to 1700 PM
8 openings for Sun-Wed 1430 - 1:30am
8 openings for Wed-Sat 1430 - 1:30am
4 openings for Sun-Wed 22:30-9am
4 openings for Wed-Sat 22:30-9am
**Hybrid after training, 2 days in office, 2 days work from home
Desired Skills:
- 1+ year of recent relative experience working in a call center for a large enterprise reputable company OR college graduate with a degree in Business, Supply Chain, or similar
- Excellent phone presence is a must! This team is the “white glove” customer service team for Amazon
- Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
- Must be a quick learner and able to work a heavy amount of OT and throughout the holidays
Job Description:
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role, and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.
---
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
