Immediate need for a talented Production Support. This is a 12+months contract opportunity with long-term potential and is located in Jacksonville, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-40228
Pay Range: $51 - $56/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Key Skills: Production Support, ITIL and Windows/Linux.
- Learn Application functionality (focus on vendor applications).
- Understand system flows and dependencies.
- Learn any file feeds that need to be monitored/alerted.
- Maintain support documentation.
- Document the incident engagement process.
- Handle Remedy incident and problem tickets.
- Run incident triage calls.
- Cross-train teammates.
- Support other Cards applications.
- On-Call Rotation.
- ITIL Process,
- Vendor hosted applications,
- file transmission knowledge,
- Intermediate Windows and Linux navigation skills,
- excellent verbal and written communications.
- Proficient with Microsoft Word, Excel and Powerpoint.
- Experience with vendor hosted applications and keeping vendors accountable for incident resolutions.
- SQL query experience.
Our client is a leading Banking and Finance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
