About AJC Logistics, LLC
AJC Logistics s is a freight forwarder servicing the international community. AJC provides Ocean & Air Freight Management Services, Third Party Logistics, and Customs House Brokerage to importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise worldwide with superior customer service supported by integrated management systems. AJC takes a customer centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com
Description
Daily verification of inbound product, ensuring accurate inspection and inventory entries, following quality processes and standard operation procedures.
Qualification and Education Requirements
· Bachelor’s degree or equivalent.
· Advanced knowledge of Microsoft Office products including Outlook, Excel, and Word.
· Ability to perform effectively in a fast paced, team environment.
· Familiarity with warehousing practices and methods a plus
· Good organizational and time management skills.
· Ability to analyze information.
Responsibilities
Claims Management (80%)
· Manage incoming complaints and/or claims received.
· Investigate and help mitigate claim losses.
· Ensure claim resolution on behalf of the division.
· Communicate with customer to request information or provide status on claim resolution.
· Communicate with Client Service team to ensure follow up with claim communication and payment processing.
· Work closely with manager on claims which are of high value or disputed by customers in order to find resolution.
· Monitor individual claims inventory to ensure up to date status of all claims.
Reporting (5%)
· Document accurate information and data for use in statistical reports prepared for management.
Auditing (15%)
· Support on inventory discrepancy investigations and resolutions.
· Communicate opportunities with the warehouse operations team and follow up on completion of corrective actions.
· Audit warehouse completion of Food Safety Checklists.
· Audit warehouse adherence to SOPs.
