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Job Title: Customer Care Specialist
Key Responsibilities:
- Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members
- Provide accurate information regarding pharmacy benefits and plan setup
- Demonstrate friendly professionalism and excellent communication skills
- Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries
- Continuously learn and stay updated on industry changes and best practices
- Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.
- Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.
- Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.
- Document customer interactions and maintain comprehensive records.
Skills and Qualifications:
- Knowledge of Microsoft Office Suite and typing minimum of 40 WPM
- Handle incoming phone calls quickly and efficiently
- Excellent customer service skills with a focus on quality and efficiency
- Strong attention to detail and ability to provide accurate information
- Excellent communication skills, both verbal and written
- Ability to adhere to schedule and efficiently handle multiple calls
- Willingness to continuously learn and adapt to changes in the pharmacy benefit industry
- Problem-solving and conflict resolution skills.
- Proficiency in using customer service software and databases.
Requirements:
Bilingual Spanish speaking (not required but a plus)
H.S. Diploma Required
Must be able to pass a background check and drug screening
Available to work between the hours of 8am and 10pm. (9 hour shifts)
