Relevant Experience (in Yrs): 6+ Years
Technical/Functional Skills :
- Hands on experience on Pharma MES system.
- Prefer to have POMSnet Manufacturing execution System experience.
- Experience with Validation Testing practices in GxP environments.
- Knowledge on control systems operation.
- Should possess good communication and analytical skills
- Should have extensive exposure to Change Management process.
- Issue response and management through ticketing systems, adhering to the established processes
- For the ongoing deployments and developments, collaborate with business/end users to elicit, author, review, and improve user stories
- Escalate and follow-up in a timely manner on any issues that might affect the overall project quality
- Build relationships with customers, patients and end users by answering service (non-clinical) questions
- Administer application user creation, user training, compendium building, SOPs and training documentations, production support, troubleshooting and monitoring
- Available for on-call support as and when needed.
- Have customer first mindset and be accountable for application support of public facing customer portals and internal MFG applications.
Roles & Responsibilities:
Manage Customer Deliverables and timely reporting
Coordinating with Customer and Offshore Folks
Support of POMS MES system
