Our client at LHH is seeking an experienced and dynamic Retail Store Manager to oversee the daily operations of our grocery store. The ideal candidate will have a passion for premium products, exceptional customer service, and operational excellence. As a Store Manager, you will ensure that the store runs efficiently, meets sales and profitability goals, and provides a luxurious shopping experience. This role requires strong leadership, an understanding of the grocery retail industry, and the ability to maintain the store’s premium standards.
Key Responsibilities:
Operational Leadership:
- Oversee all store operations, ensuring smooth day-to-day management.
- Ensure compliance with health, safety, and food standards.
- Manage inventory levels, ensure stock rotation, and maintain product quality and availability.
- Develop and implement store policies and procedures in alignment with company standards.
Customer Experience:
- Maintain an exceptional customer service environment, focusing on creating a welcoming and upscale shopping experience.
- Resolve customer inquiries and complaints with professionalism and efficiency.
- Train staff to deliver high-level service and product knowledge, ensuring a personalized shopping experience.
Sales and Profitability:
- Drive sales and meet profitability goals through effective merchandising, marketing, and customer engagement.
- Analyze sales trends, customer data, and feedback to identify opportunities for growth.
- Develop strategies for increasing basket size, customer retention, and repeat business.
Team Leadership and Development:
- Lead, motivate, and manage a team of store associates, supervisors, and department managers.
- Recruit, train, and mentor staff to ensure a high level of product knowledge and service.
- Conduct performance reviews, provide constructive feedback, and promote a positive work culture.
Merchandising and Inventory Control:
- Ensure the store’s layout, displays, and product placements reflect a high-end aesthetic.
- Collaborate with buyers to ensure the availability of premium and specialty products.
- Oversee inventory management, including ordering, stock control, and waste reduction.
Budgeting and Financial Management:
- Manage the store’s budget, ensuring expenses align with targets.
- Monitor financial performance, including sales, margins, and shrinkage, and make adjustments as necessary.
- Prepare financial reports and forecasts for upper management.
Marketing and Community Engagement:
- Collaborate with the marketing team to promote store events, new products, and seasonal specials.
- Build relationships within the local community, fostering partnerships and ensuring the store is positioned as a top-tier destination for luxury grocery shopping.
Qualifications:
- Proven experience as a Retail Store Manager, preferably in a high-end grocery, specialty food, or luxury retail environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service skills with a focus on creating an elevated shopping experience.
- Familiarity with premium grocery products, specialty foods, and health and wellness trends.
- Ability to analyze financial data and manage budgets.
- Strong organizational and multitasking abilities.
- Knowledge of merchandising principles and inventory management.
- Excellent communication and interpersonal skills.
- Proficiency in retail management software and point-of-sale systems.
Salary range $75-85k
Monday - Friday Schedule