W2 ONLY. NO CORP - CORP.
18+ month renewable term contract. Likely to extend/option to hire.
Client: A major global corporation and leader in their industry operating over 350 manufacturing facilities with annual revenue over $24B and employing over 15,000.
Overview:
The SAP APO Demand/Supply Support Analyst should have a breath of knowledge with manufacturing to work in a support area position fielding calls off a call line, monitoring email mailbox, looking for issues end users have (could be with phone call, meeting, email reply). This resource will be working in the Super User Network (SUN) team providing first contact support to manufacturing facility end-users. Experience in material lifecycle that relates to demand/supply planning, production planning and scheduling.
Role:
- This resource will be working in the Super User Network (SUN) team providing first contact support to manufacturing facility end-users for planning to produce process questions, requests, and support issues primarily related to the SAP APO (Advanced Planning and Optimizaton) module including but not limited to:
- Provide a high level of customer service by providing prompt support via telephone, email, and or instant messaging.
- Ensure optimal performance and usability for the various systems users and provides root cause analysis with recommendations for improvements.
- Research and resolve problems and when necessary work with appropriate technical teams for further assistance.
Requests could include:
How to's
Tactical workflow changes
One-on-one ("ad-hoc") training
Requests for analysis from functional managers
- Communicate effectively to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc.
- Understand demand and supply planning, manufacturing, and quality processes and proactively identify/resolve issues that cross functional teams.
- Proactively identify business process issues manifested in application data.
- Function as the business user representative.
- Answer end user questions, research and resolve problems, working with appropriate technical resources, if necessary.
- Analyze data to identify problems or recommend preventive action, and research/troubleshoot problems to determine root cause.
- Walk end-users through resolution for problems over the phone, via e-mail and in person.
- Provide a solution to users along with proper documentation to serve as a training tool for future issues (create documentation when it does not exist).
- Deliver training and participate in testing activities as a member of the Super User Network.
- Assist with projects, testing and provide business process understanding as needed.
- Proactively collaborate with various business areas that impact functional area-related activities.
- Provide on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends, and holidays).
Qualifications:
- 5 – 7+ experience with in-depth functional knowledge of SAP Demand and Supply Planning end-to-end processes including, but not limited to : Demand Planning, SAP Reporting, Supply Network Planning, Production Planning/Detailed Scheduling, Conversion of planned orders to process orders, Master Schedule Attainment, Avail to Promise (ATP), Master Data, Bill of Materials (BOM), Master Recipes, Production Versions (PV), PPMs, Budgets.
- SAP manufacturing end-to-end processes including, but not limited to: Process Order Management & Reconciliation, Conversion of planned orders to process orders, Consumptions, Declarations, Viewing stock at WM level, IDOC management, BOMs, Master Recipes, Production Versions, Budgets, and Period End Close.
- Strong experiece using, supporting and training end users on SAP APO module.
- SAP Material Life Cycle and the relationship between master data definitions and manufacturing processes/production planning.
- Industry knowledge of forecasting, production planning, and manufacturing.
- Food or consumer packaged goods industry experience is a plus.
- In-depth functional knowledge of the assigned support processes (e.g. data, roles, and transactions associated with Planning to Produce end-to-ends).
- Experience working with key measurements used to evaluate production efficiency.
- Familiarity with interfaces and messaging between various systems, message types (BAPI, IDOC), batch jobs, process chains, and how to effectively troubleshoot failed messages.
- Ability to travel on occasion up to 10-15%.
Desired skills:
- SAP BW reporting
- Power BI reporting
- Prometheus
- Industry knowledge of forecasting, production planning, quality management, and manufacturing (particularly from the food industry).
- SQL
