Traffic Coordinator, LCL
WHAT YOU'LL BE DOING
To provide the highest level of Customer Service in the industry through prompt, competitive and correct Loading of all containers, routing of freight and moving freight as booked. Maintaining a high degree of professional communication skills.
ESSENTIAL RESPONSIBILITIES INCLUDE:
• Plan fully utilized containers
• Ensure NDNL polices are adhered to
• Resolve issues with warehouse and vendors as needed
• Roll and advise on bookings not loaded per cutoff
• Maintain adequate empty equipment levels
• Carefully review and finalize all loads timely to ensure carrier docs cutoffs are met
• Complete rail billings or provide details to carriers in order to allow loads to be received by the rail or port
• Properly segregate hazardous materials
• Report service failures to supervisor or manager
• Maintain and update sailing schedules
• When needed proactively chase documents and cargo for maximum utilization
• Maintain bookings with s/s lines 4-6 weeks in advance to guarantee space
• Maintain accurate and timely communication and responses to all parties, (i.e. internally within your local facility, other Vanguard offices or agents in the US and overseas). This includes notifying customers when shipments deviate from what is booked.
• Complete task and projects as assigned by management.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma • Preferred: Related transportation experience • Preferred: Customer Service experience • Exceptional work ethic, team mentality, positive attitude; outstanding verbal and written communication skills • Proficiency In MS Office suite, including Excel, Word, PowerPoint
WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, and Happy Shareholders. Day-to-day, we work together to take care of our customers and each